[IT168 shopping guide] IT network in the importance of modern enterprises is self-evident, the basic operation of each company can not do without a complete set of IT equipment systems. For large and medium-sized companies with strong financial resources, the cost of purchasing IT equipment and upgrading and maintaining the latter stage may be only a fraction of the company's budget, and it will not cause financial pressure. However, for small and micro enterprises that have just started up, they are buying commercial equipment for the enterprise. Funds for later maintenance will occupy a large portion of the company's budget. Therefore, for small and micro enterprises, it is imperative to choose a set of equipment that is stable, efficient, and easy to maintain.
As an international manufacturer who has been deeply plowing in the commercial field for many years, Dell has launched a free-to-market, 7-to-24-hour professional service for 365 days of commercial customer service exclusively for small and micro enterprises. This allows small and micro enterprises to purchase commercial equipment without the need To worry about the problems that may arise in the later period, it really eliminates the worries of enterprise users and allows small and micro enterprises to concentrate more on the rapid growth of the enterprise.
The newly upgraded Dell 365-day 7x24-hour professional service is not only a year-round service, but also includes professional services such as SupportAssist remote active monitoring, next workday on-site and program system support. When users encounter problems, use years of experience to proactively and quickly help the company's operating personnel solve problems, eliminating the worries of operators.
Dell 365 days 7 x 24 hours professional services include:
1. One-stop online/phone seamless support throughout the year
For small and micro enterprises with busy business start-ups, Dell’s 7×24-hour round-the-clock professional services can certainly help them solve big problems. When encountering some common hardware and software problems or setup issues, Dell engineers can Provide online/telephone remote guidance at any time to help corporate operators solve problems.
2.SupportAssist remote monitoring
Through SupportAssist remote monitoring service, Dell will remotely monitor and automate each commercial device and collect hardware data. If there is a possible risk, Dell will provide feedback to users in advance to avoid data loss due to device failure. 
3. Management program and operating system support
In fact, before the problems were encountered, Dell had provided complete programs and system support for enterprise users. Through software support, users were given proactive maintenance experiences. Many times before the problems occurred, they had already been resolved.
4. On-site components and on-site service on the next business day
If the problem cannot be solved remotely, Dell engineers will take the initiative to troubleshoot the fault on the next working day. Perfect after-sales service points and extremely high work efficiency also prevent the enterprise users from facing the fault dilemma for a long time.
Dell's practical, professional, and professional services are exactly what small and micro businesses need to be in the startup process. Using Dell's commercial products and services can not only improve work efficiency, but also save costs to the maximum extent. It is the best choice for IT operation and maintenance staff and cost.
Specific models and services can refer to the following table, interested users can go to Dell's official website to view [Direct Dell official website]
If the problem cannot be solved remotely, Dell engineers will take the initiative to troubleshoot the fault on the next working day. Perfect after-sales service points and extremely high work efficiency also prevent the enterprise users from facing the fault dilemma for a long time.
product
Existing service
Upgrade service
OptiPlex desktop
3 years on the next business day
Free Upgrade 3-year Professional Support Next Business Day On-site Service
Vostro desktop
4 working days on the next business day
Free Upgrade 3-year Professional Support Next Business Day On-site Service
Vostro 3000/5000 notebook
1 year ProSupport: Accidental Damage Service on the Next Business Day
Free extension for 2 years professional support Next business day on-site service
Latitude 3000/5000 Notebook
1 year on-site service
Free Upgrade 3-year Professional Support Next Business Day On-site Service
Latitude 7000 notebook
3 years of professional support: next business day on-site service
no
Precision 3000/5000 desktop workstation
3 years on-site service
Free Upgrade 3-year Professional Support Next Business Day On-site Service
Precision 5000/7000 Desktop Workstation
3 years of professional support: Onsite service on the next business day
no
Precision 3000 / 5000 Mobile Workstation
3 years on-site service
Free extension for 2 years professional support Next business day on-site service
Precision 7000 Mobile Workstation
3 years of professional support: Onsite service on the next business day
no
Dell direct purchase advantage:
Why Dell Direct?
Not afraid to buy a refurbished machine, the official website of genuine price is better!
Not afraid of price opaque, unified quotes, international procurement process!
Not afraid to choose difficult disease, configuration, price free consultation!
Not afraid of not knowing, Dell professional IT technical support answer questions for you
There are as many as 400 commercial product recommendations, ranging from monitors and peripherals to servers! More than 300 professional sales consultants and dozens of technical experts from Dell's direct sales team have successfully helped the growth of more than 600,000 SMEs.
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Product Description
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