Facing the changes in the demand of the financial market, establishing a business philosophy centered on customer needs, providing multi-functional, all-weather and personalized financial services to customers in any way at any time and any place has become an inevitable informatization of the financial industry. trend. In the process of information construction, banks are paying more and more attention to customer experience, and strive to provide customers with personalized, convenient and high-quality services.
We have imagined the following customer service methods:
When the bank customer is at home, use the TV remote control to open the bank's business interface, browse various bank products on the big screen of the TV, and can call the remote teller to get real-time product introduction;
After leaving the house, you can use the VTM machine to call the remote teller at the community bank outlet of about 10 square meters in the community. Under the remote assistance, you can handle all kinds of business, such as opening an account, issuing a card, and managing money, which must be sent to the manual counter.
When you are on a business trip, call your financial manager through a smartphone or tablet to communicate business needs in a timely manner and complete business transactions.
During the entire business process, the customer only needs to inform the remote teller about the relevant information, and the teller can fill in the instructions and push the results to the screen in front of the customer, and the customer can confirm the information. When handling business in front of the VTM machine, the remote teller can guide the customer to complete the VTM machine operation. These remote face-to-face service scenarios are gradually entering our lives.
The audio and video collaboration platform provided by Huawei can help banks deploy such multi-channel service platforms, but the demand of each bank is different. Some banks want to add the function of “cabinet assistance†during the account opening process, and some banks want to purchase the wealth management products. In addition to this feature, some banks only want to open this feature to VIP customers. Every bank has its own ideas. The implementation and development of these individual ideas requires a professional ISV (short for Independent Software Vendors, meaning "independent software developers").
Interfaces and specifications are too complicated? ISV innovation is blocked
If a traditional solution is used, the ISV needs a contact center to answer customer calls, a video conferencing system is needed to establish a video call between the customer and the teller, and a data conferencing system is required to enable application sharing between the customer and the teller. For ISVs, it is necessary to purchase contact centers, video conferences, and data conferences from the market. The client-side client and the agent-side client are developed based on the three interfaces. The three interfaces may come from different companies and have different specifications. Sometimes there are some linkages, and the development difficulty can be imagined. Many ISVs have produced innovative ideas, but due to the difficulty of development and the amount of work, they finally chose to give up.
5 lines of code change 1 line? eSDK simplifies communication capabilities
Huawei has deep technical accumulation in the field of enterprise communications, providing a complete platform for call center, unified communications, video conferencing and data conferencing. More importantly, through the packaging of communication capabilities, the complex technology is simplified, packaged into a more easily callable interface, convenient for ISV to carry out secondary development, so that the workload is greatly reduced, the original 5 lines of code can be completed, now only It takes only one line, and ISV can put more energy into the development of industrial applications.
Huawei eSDK unified interface supports Windows, Android and IOS systems. ISV can develop various APP applications based on these interfaces. Customers can not only use VTM equipment, but also get remote assistance from the teller whenever and wherever they use mobile banking.
The feature-rich, easy-to-use interface reduces the development difficulty of ISVs and attracts a large number of ISVs for custom development on Huawei platforms. For example, Xinda System Engineering Co., Ltd. has done a lot of projects based on Huawei platform, including Shenzhen Bank, Lanzhou Bank, Hankou Bank, Kunlun Bank, etc., providing a large number of services such as mobile card issuance, business opening and wealth management products purchase. Yuxin Yicheng Technology Co., Ltd. used Huawei platform to develop a VTM machine for Beijing Bank that can provide microfinance services. Users can use VTM machines to apply for small-sum consumer loans more quickly. In the future, Huawei will continue to improve the audio, video and collaboration interfaces, and work with ISV partners to create an ecosystem of joint innovation and win-win cooperation.
RGBW bulbs add RGB colorful light based on the traditional warm light, they are suitable for home, bars and offices. Once turning on the RGB colorful lighting, you can begin the party anytime and anywhere with your family and friends. Users can choose the light mode according to time, scene, mood, and also can adjust the brightness, color temperature and color of the light. Using energy-saving and high-quality LED lamp beads, the light source is stable without stroboscopic, the effective life can be more than 20000 hours. Our LED products can meet global quality standards and pass European testing by TUV Rheinland. Bulbs have certifications such as EMC, RED, LVD, ROHS, REACH, ERP and FCC.
With the exclusive designed 2.4G remote controller, get you off the switch and turn on / off the lights anywhere, one remote controller can set 4 groups, each group is recommended to match up 8pcs bulbs, one remote controller can max control 32 bulbs. This remote controller is suitable for all 2.4G versions of RGBW products under [linkuphome".
The remote control uses colorful touch buttons, the color touch buttons are comfortable and sensitive. The remote controller has the functions of grouping, lighting, brightness adjustment, color light automatic cycle mode, three cycle speeds can be choosed. The wireless control distance is around 20 meters. Low power consumption makes the remote controller only need 4pcs AA batteries, but can be used for two years.
Product Parameters
Description: RGB Bulb with 2.4G Remote Control
Product dimension: Dia66mm * H122mm
Material: PC & Aluminum & Nylon
Working Voltage: 100-240V
Frequency: 50/60Hz
Color Temperature: RGB+Warm White (3000K)
LED Power: 9.5W (710lm)
Base Type: E27/E26/B22
Packing: color box
Warranty: 2 Years
Color box size: 15.3*7.4*7.4cm
G.W. of Unit: 0.22kg
N.W. of Unit: 0.18kg
Certification: CE(EMC,RED), ROHS,FCC
Discreption: 2.4GRF Wireless RGB Remote Controller
Product dimension: 105mm *33mm
Product Net Weight: 150g
Material: ABS & Metal
Battery: 4*AA battery (not included)
Working Power: 6V
Standby Power: 3 mW
Frequency Band: 2400-2483.5MHz/2.4GHz
Control bulb qty: 1-32 pcs
Packing: Each in a color box
Warranty: 1 Year
Color box size: 16.7*14.7*4.5cm
G.W. of Unit: 0.22kg
N.W. of Unit: 0.15kg
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Ningbo Homey Photoelectric Technology. Co., Ltd , https://www.linkuphome.com