3.15 It is difficult to maintain rights? Remember these can be

Today we came to the 3.15 Day for Protection of Consumer Rights. I believe everyone is looking forward to it. Want to see which one will be the winner this year? Xiaobian was not so gloated, but with 3.15, Xiao Bian still wanted to tell everyone some common ways to deal with various after-sales issues and consumer disputes. In many cases, the role of the complaints channel is getting bigger and bigger. As long as you are looking for the right path, you are not afraid that you cannot defend your rights.

Electronic business platform

For Taobao and JD.com, which focus on various brands of e-commerce, there is an advantage in service, which is the platform's own protection. Therefore, in addition to direct contact with manufacturers, we can also obtain consumer protection through the e-commerce platform.

Taobao: After shopping on Taobao, if contact with the business rights protection has no effect, you can enter its consumer rights center (http://support.taobao.com/myservice/rights/right_main.htm), apply for platform intervention, refund refund , after-sales maintenance, or report the fraud of the business.

For the contraband and counterfeit goods, the top right corner of the name of all the products on Taobao’s homepage is labeled “Report”, and everyone can report the goods only with a slight mouse click.

Jingdong: If Jingdong joins the seller’s product, if there is a transaction dispute, you can file a complaint in “My JD.com” - “Trade Disputes” (http://myjd-crm.jd.com/referee/orderlist.action). Let Jingdong platform come forward to solve. In addition, JD.com has also launched a product report function. Click on the “Report” link under the product thumbnail on the product page to report a counterfeit product, contraband product, and unreported product replacement.

Public rights protection platform

In addition to the self-disciplined rights-defending platform for corporate rights, the country’s consumer rights protection platform and third-party rights protection platform are also indispensable, and their role in monitoring and stimulating manufacturers is even more pronounced. In addition, in our country, many state-owned enterprises are still subject to supervision by government departments, some of which involve IT business, such as the three major telecom operators. We can also carry out consumer rights protection by reflecting the situation to related departments.

12315 Internet Platform (http://): As the most influential consumer rights protection platform in China, the 12315 Internet platform will usher in its second phase of development, further enhancing the ability to resolve consumer disputes and the ability to communicate and communicate with companies. It has been introduced in today’s News Tea Fan .

China Consumers' Association Complaints and Reconciliation Supervision Platform (http://hjxt.cca.cn/): This is a network rights protection site established by the China Consumers Association, which allows consumers to directly appeal to operators through the platform. By reducing consumer disputes, the platform will increase consumer dispute settlement rates, reduce consumer rights costs, improve consumer quality, and create a safe and secure consumer environment. At the same time, the platform also has the responsibility to listen, solicit, and analyze consumer opinions and suggestions on the quality of goods and services, and to exert its role of social supervision.

Black Cat Complaints (http://tousu.sina.com.cn/): Today, with more free information, many people have become accustomed to exposing the problems encountered during consumption in various forms of self-media channels. Sina’s “black "Cat complaints" is actually a consumer exposure and rights protection platform established with the help of its Weibo influence.

Industry-level Informatization Department Telecommunications User Complaint Acceptance Center (http://8080/cms/shensus/): This is a complaints platform established by the Ministry of Industry and Information Technology for telecommunications consumers and enterprises. In the case of disputes with telecom operators that are not well resolved, complaints on this platform can be answered quickly and relatively successfully.

It should be noted that in many complaints channels, the online platform will require the complainant to provide some evidence, such as invoices, screenshots of after-sales communications, photos of the actual situation of the product, etc. Everyone must buy and use the product, complaints after-sales, etc. Pay attention to this evidence. In addition, Xiao Bian suggests that everyone should gradually escalate the complaints, so that the success of the communication process is more efficient, and it can also provide evidence of the inaction of the manufacturers when they continue to file complaints.

After understanding these influential platforms and techniques for consumer rights protection, Xiaobian hopes that everyone can better safeguard their consumer rights and become a real consumer of new era.